One Platform. All Solutions.

Mudrium is one platform delivering tailored, secure software across numerous industries — banking and finance, insurance, fintech, healthcare, retail, and manufacturing. Every module is industry-specific by design: NRB-aligned workflows for banks and finance companies, claim adjudication for insurers, lot-traceability for manufacturing, patient records for healthcare, omnichannel commerce for retail, and digital wallets + KYC for fintech.

Built in Nepal on a multi-tenant SaaS foundation, every customer gets one login, one audit trail, and one source of truth — instead of stitching together five separate vendor systems and reconciling spreadsheets between them. Industry-specific customization is the default, not a paid add-on.

Six main industries today: banking & finance, insurance, fintech, healthcare, retail, and manufacturing — each served by industry-specific modules with the relevant regulations, KPIs, and workflows pre-built. Within banking, the deepest coverage spans the five NRB-regulated tiers in Nepal: commercial banks, development banks, finance companies, co-operatives, and micro-finance institutions.

The HRMS module is built for every business size — from regional banks down to two-person studios. Free for life for companies with 10 or fewer employees, so a small agency, startup, or family business can run payroll, attendance, and leave on the same platform that powers a regional bank.

Yes — really free, forever, for any company with 10 or fewer employees. You get the full HRMS module: employee records, attendance, leaves, payroll, payslips, tax computation, and the standard reports. No credit card to start, no usage limits, no 30-day timer that flips into a paywall.

The reasoning is simple — every startup, agency, and family business in Nepal should have HR running on real software instead of WhatsApp groups and spreadsheets. The day you cross 11 employees, you move onto the standard per-employee tier and every record you've already built carries forward without re-implementation.

The catch, honestly: we hope you'll grow into a paying customer one day — and tell your friends about us in the meantime.

A typical single-industry deployment goes live in 6–12 weeks: ~2 weeks discovery + data mapping, 4–8 weeks configuration + integration, 2 weeks UAT + parallel run. Multi-module enterprise rollouts run 4–6 months. Because Mudrium is multi-tenant SaaS, there's no infrastructure provisioning lag — the platform is ready on day one and the timeline is entirely configuration and data migration.

Both. Standard onboarding is remote — live sessions for each module, role-based playbooks, and recorded walkthroughs your staff can replay anytime.

For multi-branch banks and finance companies, we send a solutions engineer on-site for branch rollouts: typically one to two days at head office for super-users, then floating between regional branches during the parallel-run weeks. On-site training is included in the implementation package for tenants with 5+ branches; for smaller deployments it's available as an add-on at a fixed per-day rate — never on open-ended retainer.

Pricing is case-by-case, module-by-module. Every module is priced on the number of users who actually log in to it — a finance team of 8 on Payroll is priced differently from a credit team of 40 on Loan Accounts, even inside the same tenant. No flat platform fee, no fixed seat count to over-buy, no upfront licence to capitalise.

Across the catalogue, our per-module rates typically run 20–60% below comparable local-market alternatives for the same feature depth and compliance coverage. Mid-tier banks and finance companies usually see ROI inside the first year.

Request a demo and we'll return a tailored quote — module-by-module, head-by-head — within one business day.

Three channels: an in-app help widget, email at [email protected], and a phone hotline on Nepal business hours (Sun–Fri, 9 AM – 6 PM NPT). For production-impacting issues — authentication down, payments failing, a regulatory report broken — you reach a paged on-call engineer 24/7.

Standard response SLAs: P1 (production down) < 30 min, P2 (degraded) < 2 hrs, P3 (questions / cosmetic) within 1 business day.

Conversations in English or Nepali — your choice, your staff's comfort. Every ticket lives in the same support tracker you can see inside the app, so nothing falls through email.